Management Philosophy
Philosophy
By contracting with UMSG, your community will enjoy the benefit of working with a partner that brings management experience, financial and technological expertise and the proven systems and resources to provide the level of service your citizens should expect. We manage costs efficiently while providing a high level of service for your community and its residents. We manage for tomorrow – as well as today – with stringent performance standards, technology upgrades and established protocols to plan for future needs. Everything we do must align with our organization’s values. You can trust UMSG to deliver on our promises, know we understand your needs and have the expertise to deliver quality, value-added solutions to address those needs. Our values define the way we behave, shape the decisions we make and affect our long-term relationships with our customers.
Proactive Approach
UMSG takes a proactive approach to management and municipal operations. As part of our approach, we provide a fully empowered local manager who is supported by a management team and structured business systems, bringing the strength, experience and expertise of an organization to each project we undertake. Decisions are made locally, respectful of the community’s values and goals, with the input of a comprehensive technical and managerial support system.
Our quality management approach commences with a business planning workshop conducted with your legislative council to identify issues to establish the project’s goals. The outcome will be a clear understanding of the community’s vision and values, which sets the direction around which we will align the Town’s business processes and systems. We will utilize both formal and informal reporting systems to keep you informed of our progress toward meeting these goals.
Interal Reviews
We will also conduct periodic internal audits of key operational components as part of our support services program to further analyze our performance. These reviews help our local managers analyze their current performance, identify areas for improvement and provide opportunities to recognize and reward successes.